Frequently asked questions

It’s primarily a matter of savings: a clumping formula will last much longer (several weeks) since you’ll only need to top it off after removing the clumps. In addition, a high-quality clumping litter like ours produces less dust, making it ideal if you or your cat are sensitive to it.

Traditional litters are generally seen as basic products. They are inexpensive to buy, but you’ll need to replace them completely each week, clean the box, and add fresh litter. They also tend to produce more dust.

Absolutely! OdourLock is the perfect litter for a multi-cat environment. Thanks to its patented technology, it neutralizes ammonia formation and provides unmatched control of unpleasant odors.

Ammonia forms in the litter box when urine comes into contact with oxygen, which promotes the growth of bacteria. This gas is what causes the bad odors coming from the litter box.

Our technology activates on contact with urine and neutralizes odors for over 40 days. With simple daily maintenance, the litter box stays optimally clean!

We’re always pleased to see people care about both their pet’s well-being and the environment. What you should know is that clay litter (clumping or not) is never compostable.

If you’re looking for a compostable litter, we recommend our Ecolife clumping litter. Made from plant-based materials, it can be added to your compost.

However, please note that we do not recommend composting your cat’s feces, mainly due to the harmful microbes that could develop. We encourage you to check with your municipality regarding regulations around composting pet waste.

Clay litter should never be flushed down the toilet.

As for Ecolife biodegradable litter, check with your local municipality to understand the regulations regarding the disposal of pet waste through the sewage system.

For various reasons, many municipalities prohibit flushing biodegradable litter. Among the concerns are the presence of pathogens in cat feces that are difficult to eliminate, and the way litter is processed in filtration systems.

Absolutely! Some of the most important criteria for kitten litter include the softness of the grains, the cleanliness of the litter, and the placement of the litter boxes.

Since the grains in our litters are very fine, they’re perfect for training and getting kittens used to using the litter box. These small grains feel like soft sand under their paws.

Additionally, the clumps formed will be small and very firm, making them easy to clean.

Consider setting up multiple litter boxes while your kitten learns where they are; this will help avoid accidents when they’re in a rush.

Finally, choose a large box with low sides to make access easier for kittens.

First and foremost, we carefully select our ingredients to produce our premium cat litters. The well-being of both the cat and its owner has always been at the heart of our concerns.

In accordance with European and North American regulations regarding ingredients and their potential allergenic properties, our products are and will remain free from any allergens. Therefore, there’s no need to worry about the presence of volatile chemical substances in our litters that could be harmful to cats.

It’s true that our fragrance is synthesized, just like the fragrances found in many products intended for human use. All our scents (lavender, baby powder, calming breeze, and northern forest) come from a certified supplier and are applied to the litter in such a way that they are “encapsulated” and primarily released when they come into contact with moisture (in our case, urine).

That’s why you’ll notice that our fragrances are very light and subtle when you open a bag, and become more noticeable once you pour water onto the litter.

Our premium litters are globally recognized for their exceptional absorption rate and ability to form small, ultra-hard clumps. This makes them perfectly compatible with most self-cleaning automatic litter boxes.

However, make sure your cat isn’t afraid of the self-cleaning box, as it can sometimes be noisy. At first, it’s best to get your cat used to using the litter box without the self-cleaning function enabled.

Some litter boxes can be programmed to clean automatically several minutes after the cat’s visit, which is ideal to avoid startling or scaring them.

To meet the needs of cats, who naturally prefer sand for their toileting in the wild, we create clumping litters with very fine grains. These grains are gentler on their paws and naturally encourage them to use the litter box.

Because the litter grains are very small, you may find some outside the box for various reasons — for example, when your cat scratches in the litter or exits the box.

While covered litter boxes are generally not recommended, you can use a high-sided bin, such as a 60L storage container. If your cat has difficulty jumping due to health issues, you can cut an opening to make access easier.

As for scattered litter grains, we recommend placing a mat at the exit of the litter box to collect them. Make sure the mat is soft on your cat’s paws; avoid mats with spikes.

You can visit our Facebook page for more litter box setup ideas.

Have you always used clay litter and are now looking to try our plant-based Ecolife litter? Since cats generally dislike sudden changes, we recommend introducing the new litter gradually to help your cat adjust.

You can start by mixing a small amount of Ecolife litter into your usual litter. If your cat reacts well, gradually increase the amount over two weeks—adding more of the new litter each day and removing the old one during your daily cleanings.

Always make sure to maintain a litter depth of 3 to 4 inches in the box.

You can also keep one litter box with the old litter and add another with the new one, then let your cat decide if they accept the change.

We use premium-quality sodium bentonite sourced from Wyoming, USA. Bentonite forms naturally through the decomposition of volcanic ash that accumulated millions of years ago beneath the earth’s surface in a marine environment. These ashes then formed clay layers.

Sodium bentonite is a clay with exceptional absorption properties! When wet, it can absorb several times its weight in water, helping to reduce the amount of grains that come into contact with urine or feces, which might otherwise detach from the surface of the clumps.

As a result, your cat’s litter box remains free of small residues and stays clean for longer.

Additionally, since Wyoming bentonite is less friable, it naturally produces less dust.

It’s normal to find some dust in litter, as clay is a naturally friable material—just like plant-based materials!

It’s also important to note that a small amount of dust is necessary in clumping litters to support proper clump formation.

In our premium litters, you’ll find just enough dust to enhance performance, but they are also de-dusted to avoid bothering you or your cat.

Thanks to its patented technology, our OdourLock litter neutralizes ammonia formation for unmatched control of urine and feces odors. Cat urine doesn’t contain ammonia on its own. This gas forms in the litter box when urine comes into contact with oxygen and promotes bacterial growth.

It’s the ammonia that causes the unpleasant odor coming from the litter box. Our technology activates on contact with urine and neutralizes odors for over 40 days.

OdourLock litter is perfect for multi-cat households, as simple daily maintenance keeps the litter boxes optimally clean—for the comfort of both you and your cats!

At Intersand, we truly care about cats’ health! We know very well that cats, by nature, don’t like strong scents. If scented litters exist, they’re really meant for the owners—not the cats!

To meet the needs of both, we use only a tiny amount of fragrance in our scented products (our goal isn’t to perfume your home!). We select scents that are not repellent to cats, and most importantly, our fragrances are moisture-activated.

What does that mean? It means our litter is nearly scentless when dry; however, as soon as your cat uses it, the fragrance is released upon contact with urine.

Ecolife is a natural product made from corn and wheat. Because of this, small insects may see it as a food source if they gain access. To prevent this, be sure to close the packaging tightly or store the product in an airtight container in a cool, dry place.

Also, avoid placing the litter box outdoors or in a damp area.

Ecolife was created with both cats and the planet in mind—our 100% natural, eco-friendly litter. This plant-based clumping litter is an excellent alternative to clay litters: it’s made from a unique blend of downgraded wheat and corn grains that are not intended for human consumption.

These grains are grown locally in Quebec, near our plant in Boucherville.

The bags are also made in Quebec, and the packaging is done directly at our facility, which significantly reduces transportation impact and therefore pollution. Ecolife bags are fully recyclable.

Unscented, this litter provides a natural and healthy environment for both cats and their owners. It effectively controls bad odors thanks to its unique formula that neutralizes them—without any chemical additives.

The natural fibers offer superior clumping power and make maintenance easier, which significantly reduces the amount of waste produced.

Ecolife can be composted. However, we recommend removing feces and clumps, and contacting your municipality to learn about local composting regulations.

All our bags are made from grade 4 plastic and are therefore recyclable. For now, only our OdourLock bag is not. It’s made from a blend of plastics that increases durability and allows us to provide a strong, tear-resistant handle.

That said, we are constantly looking for more eco-friendly solutions for all of our packaging. Intersand is committed to reducing its environmental footprint, which is why, since 2017, we’ve been a zero-waste company.

In other words, we recycle and reuse all our production waste. We are deeply committed to continuously improving our products and processes to honor our environmental responsibility.

Absolutely not! Clumping litter is made from pure clay derived from fossilized volcanic ash. There are no ingredients in our litters that could be harmful to cats.

Our “veterinarian-tested” program assures consumers that all our products are perfectly suited to meet cats’ needs.

This protocol, developed by our research and development team, ensures that all our products are completely safe for cats and meet the company’s high quality standards.

The protocol is endorsed by a group of independent veterinarians.

At Intersand, we’ve chosen a distribution model that’s simple but effective: we rely on small distributors and pet shop owners to represent our brand, rather than going through mass distribution.

This close relationship with our ambassadors has allowed us to adapt our offering, products, and programs to meet consumer needs.

To find the pet store nearest you that carries our litter, use our store locator.

Sustainable development is at the heart of Intersand’s strategy. Here are the environmental initiatives we’ve adopted to reduce our ecological footprint:

Since 2017, we’ve been a zero-waste company. In other words, we recycle and reuse all our production waste.

Our factory is equipped with a solar wall that significantly reduces our electricity consumption.

Most of our packaging is made in Quebec. Packaging and bagging also take place in Quebec, and whenever possible, we source locally to minimize environmental impact.

We also have a distribution center in Germany to serve the European market and a new plant in Colorado for the U.S. market.

All our bags are made from grade 4 plastic and are recyclable. At the moment, our OdourLock bag is not recyclable. It’s made from a blend of plastics that increases durability—but unfortunately is not recyclable in Quebec—and allows us to offer a strong, tear-resistant handle. That said, we are always looking for more eco-friendly solutions for all our packaging.

If you have any questions or concerns about how Intersand handles your personal information, or if you would like to file a complaint, please contact our Privacy Officer in writing as follows:

By mail:
Attn: Julien Charbonneau
Privacy Office
Intersand
90, boulevard Marie-Victorin
Boucherville, Quebec J4B 1V6
Canada

By email:
vieprivee-privacy@intersand.com

Please note that we may verify your identity, request additional information, or work with other Intersand departments to respond to your concern or process your complaint.