FAQ

• Pour about 8 to 10 cm of litter into the empty litter box. If you have just washed the box, make sure it is completely dry before pouring in the clumping litter.
• Remove solid waste daily with a perforated litter shovel. The shovel will only catch the clumps, which avoids unnecessarily wasting litter. 
• Add litter if necessary, so that there is always about 8 to 10 cm of litter in the box. 
• Make sure to wash your hands thoroughly after every cleaning.
• After about a month of use, or more than 40 days for our OdourLock litter, empty the entire contents of the litter into a garbage bag. Clean the surface of the box with warm water and a little bleach diluted in water and dry the tray thoroughly before filling it with the new litter. 

First, it’s about saving money: A clumping formula will last you much longer (several weeks) and you just have to put a little back in the box when you remove the clumps. In addition, a high-end clumping litter like ours is less dusty, so it is ideal if you or your cat are sensitive to dust.

Traditional litters are seen more as a convenience. They are inexpensive when you first buy them; however, you will need to change it every week completely, clean your box, then add fresh litter. They are also generally dustier.

Absolutely! OdourLock is the perfect litter for a multi-cat environment because thanks to its patented technology, it neutralizes ammonia formation for unparalleled control of unpleasant odours. Ammonia is formed in the litter box when urine comes into contact with oxygen and develops bacteria. This gas is responsible for bad smells coming from the litter box. Our technology is activated when it comes into contact with urine to neutralize odours for more than 40 days. To ensure optimal cleanliness, simply scoop the boxes each day!

We are always pleased to see that people are concerned about the well-being of their pets, as well as the environment. However, litter made of clay (clumping or non-clumping) is never compostable. If you are looking for a litter that is compostable, we suggest you use our Ecolife clumping litter, as it’s made from plant materials that can be composted. It is not recommended to compost your cat’s feces, mainly because of the harmful microbes that could grow in them. That being said, we invite you to contact your city for information on the regulations regarding the disposal of animal excrement in compost.

Clay litter should never be flushed down the toilet. For Ecolife biodegradable litter, check with your city first to find out about the regulations regarding the disposal of animal excrement in the water system. For various reasons, many cities refuse to allow citizens to flush biodegradable litter down the toilet. One of the reasons given is the fact that cat droppings may contain pathogens that are difficult to eliminate and the process of removing litter accumulated in filtration systems.

They are! Among the most important things for a kitten’s litter are the softness of the grain, the cleanliness of the litter and the location of the boxes. Our litters are therefore perfect for training kittens and getting them used to the litter box because the grains of our litters are very small. They therefore have the feel of soft sand under their paws. In addition, the clumps formed will be small and very hard, so they’re very easy to clean. As for the box, remember to add more until the kitten knows exactly where his boxes are and to avoid accidents when he needs to go a little too urgently. Finally, use a large box, but with slightly lower edges to make it easier for him to access.

First of all, we select our ingredients with the greatest care in order to produce our top-of-the-range cat litters. The well-being of the cat and its owner is always at the heart of our concerns. In accordance with European and North American legislation on ingredients and their potential allergenic nature, our products are and will remain free of any allergenic products. Therefore, there is no concern about potentially harmful volatile chemicals in our litter that could affect the cat. It is true that our scent is synthetic, like all the scents you will find in many products intended for human consumption. All our fragrances—lavender, baby powder, calming breeze and northern forest—come from a certified supplier and are applied to the litter in such a way that they are “encapsulated” and mainly released on contact with a damp body (in our case, urine of course). This is why you will notice that our fragrances, when you open up a bag, are very mild and subtle, and are more noticeable when you pour water on the litter.

Our top-of-the-range litters are known worldwide for their exceptional absorption rate and their ability to form small, extra-hard clumps. Our litters are therefore perfectly compatible with the majority of self-cleaning automatic litters. But make sure your cat is not afraid of the self-cleaning bin, which can sometimes be noisy. It is better to get him used to going to his litter box without the self-cleaning function at first, while he gets used to using this new box. Some boxes can be programmed to automatically clean several minutes after the cat has left the box, which is ideal for not frightening or surprising the cat.

To respect the natural needs of cats, who generally prefer sand in nature to do their business, we create clumping litters with very fine grains. These grains are therefore softer on cats’ paws and naturally encourage them to use the litter to relieve themselves. The grains of litter are very small, so you may find some outside the box for various reasons: when your cat scratches in its litter box or when it leaves. Although it is generally not recommended to use a covered litter box, you can use a fairly tall box, such as 60L storage boxes. If your cat has difficulty jumping due to health problems, you can cut a notch to make it easier to get in. For grains expelled from the litter box, we recommend that you use a mat where the cat leaves the box to collect the grains. Make sure that this mat is soft on the cat’s paws, so avoid mats with spikes. You can check out our Facebook page for more ideas on how to arrange the litter box.

If you’re interested in switching from a clay litter to a plant-based litter, why not give Ecolife a try? Since most cats don’t do well with change, we recommend slowly introducing your cat to the new litter over several weeks to ease their transition. Start by mixing in a small amount of Ecolife litter with your regular litter for a couple of days. If your cat responds well, repeat this process for two weeks, adding less of the old litter and more of the new litter to the box every time. Once your cat is ready to accept the new litter, remove the old litter completely. In addition, make sure there’s always at least three to four inches of litter in the box. You can also try filling one litter box with the new litter and another with the old litter to find out if your cat will accept it.

We use a premium quality sodium bentonite, from Wyoming in the United States. Bentonite is formed naturally from the decomposition of volcanic ash that accumulated millions of years ago underground in a marine environment. These ashes then form clay layers. Sodium bentonite is therefore a clay with exceptional absorption properties! When wet, it can absorb several times its mass in water, reducing the amount of grain that has been in contact with urine or feces that could detach from the surface of clods or droppings. The cat’s litter box remains free of small residues and therefore stays clean for a longer time. In addition, Wyoming bentonite is less brittle, so it naturally produces less dust.

It is normal to find dust in the litter since clay is a brittle material, just like plant matter!

In addition, it is important to note that a certain amount is essential, in the case of clumping litters, to assist in the process of forming clumps.

In our high-end litters, you will find just enough to increase its efficiency, but the rest has been removed so as not to indispose you or your cat.

Thanks to its patented technology, our OdourLock litter neutralizes ammonia formation for unparalleled control of urine and feces odours. Cat urine does not contain ammonia per se. Ammonia is formed in the litter box when urine comes into contact with oxygen and develops bacteria. Ammonia is responsible for the unpleasant smell that comes from the litter box. Our technology is activated when it comes into contact with urine to neutralize odours for more than 40 days. OdourLock is perfect for a multi-cat environment: just scoop once a day for optimal cleanliness that will delight you and your cats!

At Intersand, we care about cat health! We are also well aware that cats tend not to like fragrances! Litters are scented for the owners, not for the cats. In order to meet everyone’s requirements—yours and your cat’s—we use a tiny amount of fragrance in our scented products (we’re not in the home scenting business!). We choose fragrances that are not repulsive to cats and, most importantly, that are moisture-activated. What does that mean? When our litter is dry, it has almost no smell, but the fragrance is released when kitty goes to do her thing and her urine comes into contact with the litter. 

Ecolife is a natural product made of corn and wheat. Because of this, it may become infested with bugs if not properly stored. Make sure the package is tightly sealed and kept in a cool, dry place. Avoid keeping the litter box outdoors or in a moist environment.

We created Ecolife, our 100% natural ecological litter, with cats and the planet in mind. This clumping plant-based litter is an excellent alternative to clay litter: it is made from a unique blend of wheat and corn, low-grade grains that are not intended for human consumption. These grains are grown locally in Quebec, near our Boucherville plant.
 
The bags are also made in Quebec and the bagging is done in our plant, which greatly reduces the impact of transportation and therefore produces much less pollution. Ecolife bags are fully recyclable. 

This unscented litter offers a natural and healthy environment for cats and their owners. It effectively controls bad odours thanks to its unique formula that neutralizes them, without any chemicals. 

Natural fibres allow for particularly solid clumping and easy scooping, which considerably reduces the amount of waste produced. 

Ecolife can be composted. However, we recommend that you remove feces and agglomerates and learn about your city’s composting rules for more details.

All our bags are made from grade 4 plastic and are therefore recyclable. The only exception at the moment is our OdourLock bag, which is made from a blend of plastics that lets us offer you a stronger bag with a solid handle that does not tear. That being said, we are constantly looking for more environmentally friendly solutions for all our packaging. Intersand is concerned about its ecological footprint and that is why, since 2017, we have been a zero-waste company. This means that we recycle and reuse all our production waste. We are therefore committed to constantly improving our products and working methods to meet our environmental commitment. 

No, absolutely not! Clumping litter is made of pure clay, which comes from petrified volcanic ash. There are no products that could be harmful to cats in our litters. 

Our “veterinarian tested” program reassures consumers that all our products are perfectly suited to the needs of cats. This protocol, implemented by our research and development team, ensures that all our products are safe for cats in all respects and meet the company’s high quality standards. This protocol is endorsed by a group of independent veterinarians.

At Intersand, we’ve opted for a simple but effective distribution model, which can be summarized as follows: trusting small distributors and pet store owners with our brand rather than going through mass distribution. This special relationship with our ambassadors has enabled us to tailor our solutions, products, and programs to meet consumer demand. You can find the closest pet store that offers our litters by using our locator.

Sustainable development is at the heart of Intersand’s strategy. Here are the green initiatives we have adopted to reduce our environmental footprint:

• Since 2017, we have been a zero-waste company. This means that we recycle and reuse all our production waste. 
• In addition, our plant is equipped with a solar wall that allows us to significantly reduce our electricity consumption. 
• Most of our packaging is made in Quebec, which is also where we bag our products; we aim for local procurement whenever possible in order to minimize environmental impacts. We also have a distribution centre in Germany to serve the European market and a new factory in Colorado for the American market.
• All our bags are made from grade 4 plastic and are therefore recyclable. The only exception is our OdourLock bag, which is made from a blend of plastics that lets us offer you a stronger bag—one which is not recyclable in Quebec, unfortunately—with a solid handle that does not tear. That being said, we are constantly looking for more environmentally friendly solutions for all our packaging.

If you have any questions or concerns about how Intersand handles your personal information, or if you wish to make a complaint, please contact our Privacy Officer in writing as follows:

By mail:

C/O Julien Charbonneau

Privacy Office

Intersand

90, boulevard Marie-Victorin

Boucherville, Quebec J4B 1V6

Canada

By e-mail: vieprivee-privacy@intersand.com

Please note that we may verify your identity, request additional information or work with other Intersand departments to respond to you, your concerns or your complaint.